by Shuvo Kumar on January 16, 2016 at 12:30 am

How to fix Dragon’s Dogma: Dark Arisen: Crash, D3DERR_DEVICELOST Error, Widescreen Issues, Windows Media Player and more

Shuvo Kumar

Okay, the day is here. The much awaited action RPG that was already released on consoles years ago has finally made its PC debut. Dragon’s Dogma got positive reviews from the critics as well as fans. Well, it’s time for the PC users to put forward their opinion.


Within hours of release, several users have reported issues like crash, stutter, can’t play in widescreen and more. We are here to save your day. Let’s take a look at the minimum and recommended system requirements to run Dragon’s Dogma: Dark Arisen on PC.


Dragon’s Dogma: Dark Arisen Official System Requirements


  • OS: Windows Vista or newer
  • Processor: Intel Core i5-660 CPU or equivalent
  • Memory: 4 GB RAM
  • Graphics: Radeon HD 5870 or equivalent
  • DirectX: Version 9.0c Storage: 22 GB available space
  • Sound Card: DirectX-compatible sound card or onboard audio chip


  • OS: Windows Vista or newer
  • Processor: Intel Core i7-4770K or equivalent
  • Memory: 8 GB RAM
  • Graphics: NVIDIA GeForce GTX 760 or equivalent
  • DirectX: Version 9.0c
  • Storage: 22 GB available space
  • Sound Card: DirectX-compatible sound card or onboard audio chip


How to fix Dragon’s Dogma: Dark Arisen: Crash, D3DERR_DEVICELOST Error, Widescreen Issues, WMP, Black Screen and more


#1 Crash/CTD/Crash during gameplay issue fix:

Generally this kind of issue occurs when you haven’t updated the video card drivers since a long time. Just do a clean install of your video card drivers, restart your PC and try you launch the game. The issue will be gone.


#2 Can’t play Dragon’s Dogma: Dark Arisen in 21:9 display/super widescreen issue fix:

Unfortunately the game does not support 21:9 displays. So you may to wait for an official patch from Capcom or any third party mod.


#3 Black Screen at startup / D3DERR_DEVICELOST issue in Dragon’s Dogma: Dark Arisen fix:

If your game is getting a black screen at startup and getting a “D3DERR_DEVICELOST : getDevice0 – >Reset(&d3dppm)” error, you can fix it using the following two methods.

  • You need to go to the Nvidia Control Panel and add the game executable. Then you have to override the in-game video settings. Then try to launch the game.
  • Another method includes editing of the configuration file. Go to


    Open the config.ini file from there with notepad. Now change Vsync=ON to Vsync=OFF


#4 Don’t have latest Windows Media Player installed issue in Dragon’s Dogma: Dark Arisen fix:

This occurs when you don’t have the Media Feature Pack installed on your system. It is required by Windows Vista and newer operating systems. To fix this error, just download and install the Media Feature Pack from the following links.

For Windows Vista / 7 / 8: Download

For Windows 10: Download


#5 Black bars issue in Dragon’s Dogma: Dark Arisen fix:

Open the config.ini from


Now set MainX=0 and MainY=0 and save it. The black bars will be gone now.


#6 Low sound in Dragon’s Dogma: Dark Arisen fix:

You need to edit the config.ini to fix the low sound issue. Go to


Open config.ini and set Stereo=ON. This should help solve your problem.


#7 Infinite loading time after first Chimera fight fix:

Currently there is no fix for this game breaking bug. This is most common with users playing the game in Windows 10 OS. I am sure Capcom is looking into the matter and will release a patch soon.


This guide will be updated with new solutions as new issues surface. Are you having problems running Dragon’s Dogma: Dark Arisen on your PC? Let us know in the comments. We will try our best to help you fix that.

  • Don J. Quixote

    super useful guide but did you know your website is fucking useless on mobile? it’s just pop up after popup of malware. just FYI

    • thetech52

      We are truly sorry for your inconvenience. Your feedback means a lot. We are looking into the matter and promise you a better experience on TheTech52 ASAP.

  • Jimmy Robinson

    Hi! I’m having the blackscreen (D3D error) crash problem, and I’ve gone into the CAPCOM folder but all I have is Street Fighter in there, no Dragon’s Dogma. What gives?

    • thetech52

      Have you installed a pirated copy of game?

      • Jimmy Robinson

        Of course not, jesus christ. I preloaded it on steam and started playing it on launch day, then it broke the second I changed some graphics settings.

        • Jimmy Robinson

          still waiting on further advice. What do you suggest?

          • Jimmy Robinson

            managed to fix it myself with the help of others. Might wanna work on actually offering tech help next time, instead of accusing me of piracy, man. thanks for the original post anyway. :/

          • Eric Bailey

            Not at all called for, I wonder if he pirated his copy and simply has a fix for that …..but don’t take it personal…F2P doesn’t exist for nothing, its cause 95% or more of pc gamers pirate. = how sad.

          • thetech52

            Okay I think you guys got me wrong.. Lol.. When I actually asked if you installed a pirated copy, there was some technical reason.. Whenever you install a pirated copy of any game, it’s possible that the installer installed in some custom folder rather than following the directory of a legit installation.. But I am glad you fixed that..

          • Jimmy Robinson

            Thanks for clearing that up. I didn’t install a pirated copy, I can send pictures of my purchase history if you really don’t believe me. You should probably add to your article that running the app in compatibility mode for windows 7 after having the D3D crash is a common fix people are using now. 🙂

          • thetech52

            Thanks for your suggestion Jimmy 🙂

  • Really hoping to see a fix for 21:9 monitors 🙁 Im dying to play this game but it cuts off the bottom quarter of the screen on my 21:9 3440×1440 monitor… if anyone is able to have a look at this please let me know.

  • Galahad

    Hi! I’m having the blackscreen (D3D error) crash problem, and I’ve Steam and this file dont exist

    • thetech52

      You need to do two things to fix this problem:

      1. Install DirectX again
      2. Update your graphic card drivers

      • Envy

        This doesn’t work for me because as soon as I run the installer for DirectX it just says I have the most updated version.

        • thetech52

          Update your graphics card drivers too

  • Alejandro Corsani

    Hi…I’m having some problems with the “Windows Media Player” issue: I tried your solution but it still doesn’t work for me!!! How can I solve it?

    • thetech52

      Go to Control Panel > Programs > Turn Windows features on or off

      Now in the new window, find Media Features. Under that, check Windows Media Player and click OK. Then restart your PC and try to play the game again.

      • Alejandro Corsani

        Well…that’s the problem…I installed it…I rebooted the PC but I cannot find that “Media Features” in the “Turn Windows Features on or off” section!! 🙁

        • thetech52

          Okay. Two questions:

          1. Are you using Windows 10?
          2. Which edition of Windows are you using – Home / Pro / Enterprise?

          • Alejandro Corsani

            Widows 10 Pro N..But now with the second package it works!!!

          • thetech52

            Glad it does 🙂

      • Alejandro Corsani

        I just found out there is a newer version of that package…it’s the KB3099229. I’m trying installing this too!!!

  • Fix for Infinite loading (this problem occurs only in the insider version win 10)

    Put this fille in steamsteamappscommonDDDA


  • Eric Wiggins

    running in windows 7 compatibility mode fixed the black screen D3DERR problem for me. finally able to boot with VSYNC on without deleting the config file

    • Veritasnon

      This works better than any of the other suggestions. On Windows 10 btw. Thanks for the idea

  • Gabriel Martins

    #5 I dont have those MainX and MainY in my config.ini file, what can I do?

  • Mirko

    Hi i am having problems whit my mouse. When i enter the game i cant use my mouse for selecting anything or attack or navigate trought menu i can move it and look around but left and right mouse button wont eaven respond.