How to Fix Far Cry Primal Errors: Crash, Launch Issue, Error 88500014, Black Screen, Performance Issue, Sound Issue and More

How to Fix Far Cry Primal Errors: Crash, Launch Issue, Error 88500014, Black Screen, Performance Issue, Sound Issue and More

Far Cry Primal is set in a prehistoric time. According to Far Cry Primal Creative Director Jean-Cristophe Guyot

“the transition between man as a hunter-gatherer and as a settler.”

The games revolves around how an early human struggles to survive in a hostile world, wielding only rocks, spears, bows and overpowering body odor as weapons. Here in this article we will consolidate the errors and their fixes for the game as soon as the errors surfaces. Before you proceed to go through the fixes, have a look at the system requirements mentioned for the game.

Official System Requirements:


  • OS: Windows 7, Windows 8.1, Windows 10 (64-bit versions only)
  • Processor: Intel Core i3-550 | AMD Phenom II X4 955 or equivalent
  • RAM: 4GB
  • Video Card: NVIDIA GeForce GTX 460 (1GB VRAM) | AMD Radeon HD 5770 (1GB VRAM) or equivalent
  • Hard Disk Space: 20 GB
  • Peripherals: Windows-compatible keyboard, mouse, optional controller


  • OS: Windows 7, Windows 8.1, Windows 10 (64-bit versions only)
  • Processor: Intel Core i7-2600K | AMD FX-8350 or equivalent
  • RAM: 8GB
  • Video Card: NVIDIA GeForce GTX 780 | AMD Radeon R9 280X or equivalent
  • Hard Disk Space: 20 GB
  • Peripherals: Windows-compatible keyboard, mouse, optional controller

How to Fix Far Cry Primal Errors: Crash, Launch Issue, Error 88500014, Black Screen, Performance Issue, Sound Issue and More

#1 Game Doesn’t Start Issue in Far Cry Primal Fix

To fix the issue of the game not starting, there are two options that you can try:

  1. Do update the latest GPU drivers in case the drivers are not up to date
  2. If the above option does not work, here is another fix:
    • Check the firewall/security tool whether it is blocking Uplay
      • Add a filter for it or disable it and then check if the issue gets resolved
    • Another thing that worked for some users is the if the Uplay is kept in offline mode and then game is launched from Steam

#2 Game Crashes with Black Screen Issue in Far Cry Primal Fix

If the game crashes with a black screen, run the game in compatibility mode.

#3 Low FPS/ Poor Performance Issue in Far Cry Primal Fix

  1. Reduce the graphics parameters
  2. Reducing the Shadows Quality will give you a performance boost
  3. If you are using SLI/Crossfire
    • Switching to one card only
  4. If you are playing on a laptop, make sure the device is plugged in while you play

#4 Sound Issue in Far Cry Primal Fix

Update your sound drivers. Then follow the steps given below:

  1. Go to the System32 folder
  2. Back up some audio files
  3. Then delete those audio files.
    • x3daudio1_0.dll to x3daudio1_7.dll
    • XAudio2_0.dll to XAudio2_7.dll
  4. Go in the game folder, Far Cry Primal \ Support \ Software \ DirectX
  5. Now install DXSETUP
  6. Reboot your PC once done

#5 Mouse and Keyboard Not Responding Issue in Far Cry Primal Fix

  • Check whether any other input peripherals like controllers/sticks are attached to the system
  • If you have them attached, disconnect them
  • Restart the game

#6 Error 88500014, Something Went Wrong Issue in Far Cry Primal Fix

This issue can be fixed by following the solution for error #1

#7 Weird Colors/Graphics Issue in Far Cry Primal Fix

  1. Go to your Nvidia control panel settings
  2. Select physx settings to your processor instead of auto
  3. Restart the game

#8 Game Crashes During Gameplay Issue in Far Cry Primal Fix

  1. Verify your game files
  2. Then restart your PC

#9 Fatal Error File System Failure Issue in Far Cry Primal Fix

  1. Run Uplay as Admin
  2. If running Uplay as Admin doesnot work, then run the game in compatibility mode.

That’s all for now. If you have any specific issue, please share with us in the comments section. We will find a solution as soon as possible.

Reema Kumar

A Systems Engineer by profession, a tech enthusiast at heart. Loves helping people and TheTech52 gives the perfect opportunity to help technically and share a lot more.

  • Michael P

    Got a weird problem, the game starts with sound but there’s no display and it renders the mouse unusable. If I bring up task manager the mouse works again then right click Primal and select maximize, the screen shows up but it just flashes different colours (red, orange, yellow, grey, white until it obviously loads another screen then black then back to colours again). I can also hear my controller going through the menu but can’t see anything!

    I’ve tried adjusting screen resolution manually through the GamerProfile file in mydocuments (strangely it’s set to 1 width 1 length before changes) and it didn’t help. Tried the weird colours fix above, still nothing. I’m also getting this message in the RendercapsLog folder:

    “Number of NVIDIA Multi-GPUs detected (by AFR groups) = 13D Engine shutdown error: resources leaked!”

    I don’t have SLI so no idea why it’s saying multi gpu’s detected.

    I’ve updated my drivers, verified game files, uninstalled/re-installed but nothing’s fixed it. I tried Far Cry 4 too and it’s still working fine. Any idea what could be causing this?

    • Jamie Spencer

      having same issue!

      • Michael P

        So it’s not just me! I’ve looked around and haven’t found anyone with this particular issue until now. I’ve got a support ticket going at Ubi so if I get a fix I’ll let you know.

      • Michael P

        It’s the screen resolution setup in Windows and Nvidia control panel that’s causing the issue, a guy at the Steam forums helped me on it.

        Mine was set to 1176×664 (recommended is 1280×720 but my TV supports 1920×1080) so I upped that, it was the same in Nvidia control panel so I changed that and the scaling from fullscreen to aspect ratio and enabled screen resize and adjusted that so the screen fits, then adjusted the width and height setting in the mydocs gamerprofile folder and finally got it running.

        Such a stupid issue but everything’s worked right outta the box for 4 years so I’ve never had to fiddle with these settings before. Anyway if you haven’t figured it out already give that a try.

    • KennonSarah Killian Dahm

      Did you ever fix the sound no picture problem with far cry?

      • Michael P

        Sadly no and I’ve tried multiple suggestions and the like for the last couple of days. I’ve left a support ticket with Ubisoft and if I hear back with a working fix I’ll report back here. If not I’ve asked for a swap to console as I have both of those too, wish me luck!

  • Purchased the 1st of March and I still can’t play with it cause the mouse lag >
    And I’ve got no support/response at all …
    This damned conversion from Console to PC sux a bunch 😛

  • Xadren

    Hello there. I’ve been having a black screen issue for five times before I
    stopped playing the game, waiting for solutions. Basically, every now
    and then, while I am playing, the game freezes and the screen turns
    black, while I still can hear the sounds of the location I were in (but
    not my character’s movements, animals’ or enemies’). These are my
    CPU: Intel Core i7-6700
    GPU: AMD Radeon R9 380 (4 GB)
    RAM: 8 GB DDR4
    The game is installed on a 1 TB HDD, almost empty.
    I suspected a driver problem, so I checked for updates for every
    component, but it was all up-to-date; the latest graphical driver is the
    16.2.1 Hotfix, which I’ve got. I have tried to turn down some specs,
    but nothing changed. I should also say my system ran The Witchter 3 with
    high settings without an issue for almost 100 hours, so I seriously
    doubt it couldn’t handle Primal even at middle settings…
    I wrote in
    Ubisoft’s official forum and found many others got the same problem,
    many of them have a R9 series card, but someone has Nvidia.

  • Tom

    Hey guys, I’ve done everything I can find but cannot get past this one. I get to the main menu just fine, the moment I select benchmark or start new game, the game loads along just fine and the moment the load bar is full I get about 1 second of sound and the game freezes. I can hear the ambient music but I’m just stuck on the frozen load screen.

    I’m desperate to get my game working, please help.

  • Kaan Özkan

    I Have A Problem , when it gets dark or when ı get in a cave it gets very dark , ı mean ı can’t see anything no matter what ı done ı didn’t saw anything and when the sun rise every where is so bright help please my driver is fully updated NVidia GT 740M

  • Mohamed Emad

    I have a problem when the night come as it becomes too dark literally can’t see any thing . And at the day time it becomes too bright . Is there any solution ? , i can’t play the game in that way . Thanks in advance .

  • Aryan Yadav

    Whenever night comes it all goes black and I can’t see anything… please help me…